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Terms & Conditions

Terms & Conditions

 

1.General

These terms and conditions are applicable to the supply of products made by Hogies Online, to the customer.

 

2.Price

1.The prices of the goods will be as quoted on the website from time to time. We take reasonable care to ensure that the prices of goods are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of product(s) you ordered, please see clause 2.4 for what happens in this event.

2.Prices for our goods may change from time to time, but changes will not affect any order which we have confirmed.

3.All prices are quoted in GB Pound Sterling and include VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.

4.The website contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on the website may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.

 

3.Payment

1.Payments must be made in GB Pounds Sterling only, and by one of the following payment methods (except International Customers see clause 16) unless otherwise specified.

2.Major credit cards as listed: Visa, MasterCard, American Express, Maestro, and Visa Electron & PayPal.

3.Any discount codes issued are strictly subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use and maximum order value. If any of the terms and conditions with which the discount codes were issued contradicts these terms and conditions, the terms and conditions in respect of the discount code will prevail. We reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged.

 

4.Passing of Property

1.Hogies Online shall retain the property of the goods until full payment has been made by the customer and has been received. The customer will own the goods once full payment has been received by Hogies Online.

 

5.Orders

1.All orders are subject to acceptance and availability. Upon placing an order, the customer will receive an order acknowledgement and subsequent update email(s). Receipt of the acknowledgement and these emails does not confirm that the order has been accepted by Hogies Online. Order acceptance and the creation of the contract between Hogies Online and the customer will start at the time the products ordered by the customer are despatched to be delivered to the address supplied by the customer.

2.Hogies Online will take all reasonable care, in so far as it is in its power to do so, to keep the details of the customer’s order and payment secure, but in the absence of negligence on its part Hogies Online cannot be held liable for any loss suffered by Hogies Online if a third party procures unauthorised access to any data you provide when accessing or ordering from the website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

6.Delivery

1.Any date or period for delivery shall be considered as indicative only, although it is our policy to try to despatch all orders within 1 working day. Hogies Online cannot be held responsible for delays in the delivery caused by the supplier, the carrier or any other third party.

2.There are restrictions on some goods for certain International Delivery Destinations, so please contact us if you are unsure as to whether we deliver to your location.

3.If you order goods from the website for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

4.You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

5.You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

 

7.Shipping

All orders will be delivered using the service as detailed at time of ordering. Further details regarding delivery methods and services can be found at https://hogiesonline.co.uk/shipping-returns/. Hogies Online has the right to fluctuate any prices in proportion with its costs for shipping. 

 

8.Passing of Risk

1.Customer will assume risk of the products ordered once they have been delivered to the address specified on the order. Hogies Online accept no liability for undelivered parcels where the customer provides an incorrect or invalid delivery address and/or fails to collect the order from the delivery address specified.

2.You will be entitled to a FREE RETURN within 30 days of your purchase if your item is faulty, incorrect or not as described. Please contact us to receive a pre-paid label with Royal Mail, all you will need to do is fill out the request on the link we provide you with and print the label out to go on your parcel. You are entitled to a replacement or repair of faulty consumer electronics within six months of your purchase.

3.Where the goods are signed for, the customer bears the risk once the goods are signed for. If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.

4.Any refund/exchange given is at the discretion of the management of Hogies Online. Failure to give accurate information while making a claim may lead to a prosecution.

 

9.Returns Procedure

Please see information on returns at: https://hogiesonline.co.uk/shipping-returns/. Customers can also email at becki@hogiesonline.co.uk for further returns information.

 

10.Cancellations

Please see information on cancellations at: https://hogiesonline.co.uk/shipping-returns/. Customers can also email at becki@hogiesonline.co.uk for further cancellation information.

 

11.Our Liability

1.If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.

2.We do not in any way exclude or limit our liability for:

1.death or personal injury caused by our negligence;

2.fraud or fraudulent misrepresentation;

3.defective products under the Consumer Rights Act 2015. As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

 

12.Intellectual Property

1.The customer shall respect all licence agreements delivered by the copyright owners. Hogies Online cannot be held responsible or liable for any misuses conducted by the customer or any third party.

2.All trademarks shown on www.hogiesonline.co.uk belong to their registered owners and must not be copied without prior permission.

3.You must not use any part of the materials on the website for commercial purposes without obtaining a licence to do so from us or our licensors.

 

13.Law

1.These terms and conditions are governed and shall be interpreted in accordance with English Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.

 

Changes to Terms & Conditions

We reserve the right to change these terms and conditions at any time without prior notice.

 

 

Privacy Policy

Any information passed through to Hogies Online is managed in accordance with the Data Protection Act 1998. If a customer wishes for their information to be removed from our database, this should be requested in writing to becki@hogiesonline.co.uk.

 

We may collect and process the following data about you:

1.Information that you provide by filling in forms on the website. This includes information provided at the time of registering to use the website and purchasing goods.

 

2.If you contact us, we may keep a record of that correspondence.

 

3.Details of transactions you carry out through the website and of the fulfilment of your orders.

 

4.Details of your visits to the website.

 

5.We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

 

We use information held about you in the following ways:

1.To ensure that content from the website is presented in the most effective manner for you and for your computer.

 

2.To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted.

 

3.To carry out our obligations arising from any contracts entered into between you and us.

 

4.To allow you to participate in interactive features of our service, when you choose to do so.

 

5.To notify you about changes to our service.

 

6.We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these.

 

7.The website uses cookies to distinguish you from other users of the website. This helps us to provide you with a good experience when you browse the website.

 

8.Please note, credit card details are not retained online. The only information stored is a customer's transaction history, name, address & e-mail address.

 

9.By submitting your email address in connection with the order/purchase process, you agree that we may use your email address to contact you for matters regarding your order and other promotional activity. If you wish to cancel your subscription to our mailings, you can do so at any time by scrolling to the bottom of the email and clicking on the unsubscribe link. 

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